Having an issue or dispute with an online casino is just about every player’s worst nightmare about online gambling. The largest problem with online gambling is the lack of a central control and licensing body.
Of course some people could argue that these are also the things that make online casinos available and great. But for the purposes of trying to get a dispute resolved the unregulated market is not helpful.
Disputes usually fall under one of a few different issues. The most prominent one deals with bonuses. These are covered in the terms and conditions section below, but let me be 100% up front about bonus disputes.
You will probably never win a bonus dispute unless the casino you are dealing with lets you.
They have bonuses set up so you probably can’t win any dispute. This isn’t to say that they don’t actually give out bonuses. They do give them out and most players don’t have any problems with them. I’m just saying that if you have a dispute about a bonus the solution is probably covered in their terms and conditions and you probably won’t win.
The next issue involves if the games at the online casino are fair. Many players think online casino games are fixed, but if you follow the advice in the section below about how to avoid casino disputes you won’t have to worry about fair games.
If you play at a trusted casino and think the games are fixed, start tracking all of your game play and then either research the mathematics behind the game yourself or take it to a mathematician. Though it may seem rigged for the roulette wheel to land on black eight straight times, it can and does happen.
Probably the most serious issue is when you win and the online casino won’t send you your money. This is covered in both the how to avoid a casino dispute section and the how to resolve casino disputes section below.
How to Avoid Casino Disputes
Most online casino disputes can be avoided by doing two things. The first one is to only play at trusted online casinos. The other involves the terms and conditions and is covered in the next section.
Believe it or not, every online casino that has been in business very long at all and has many customers probably has had some customer disputes. Most of these disputes are from people trying to scam the casino or take advantage of a loophole. Even well-established casinos who try to offer the best customer service and do everything above board can have issues come up from time to time.
The difference is that the most trusted online casinos work toward correcting these issues fairly, while bad ones do not.
So how do you find trusted online casinos?
There are many things you can do, but I always suggest taking the advice of someone you trust. Reading about the casinos listed on this site is a great place to start.
You also should see how long the casino has been in business, what country they are licensed in, what software platform they use, if they are part of a protection agency (see the popular agencies listed in their own section below) and if they have favorable terms and conditions.
I admit that this is a cynical way to look at things, but the other thing you can do is just assume the worst and only play with money that you view as entertainment money. If the worst happens and an online casino takes advantage of you then you just move on to another one. It’s possible that I have just been lucky, but by following these steps I have never had an issue that couldn’t be resolved with an online casino.
I may have lost a few small amounts over the years, but they weren’t enough for me to remember. The best online casinos want players out there telling everyone they know how great the customer service was, not how they feel cheated. Of course there are many scammers that try to take advantage of this and use it against the online casinos.
Terms and Conditions
Almost every casino dispute involving bonuses involves the terms and conditions attached to the bonus. Online casinos also have general terms and conditions that cover just about everything that is not bonus related. Before you start playing at any online casino you need to read all of the terms and conditions.
Also, before you take any bonus you need to read all of the terms and conditions. I realize that they are boring and they are written in a way that discourages players from reading them, but over 90% of disputes could be avoided if people just understood these documents.
Online casino terms and conditions are written by lawyers whose job it is to protect the online casino. That doesn’t mean they are trying to take advantage of you but it does mean that most issues that may come up are covered and they aren’t usually going to be written in a way that will come out in your favor.
Getting back to the bonus disputes, here are some of the types of conditions that bonuses may have attached to them. You may not be able to play certain games while clearing a bonus.
These games often include roulette, craps, blackjack and video poker. If you play any of these games some casinos will forfeit your entire bonus.
Many bonuses are play only bonuses where you can play with the bonus amount but when you try to cash out the entire bonus is deducted from your account. There may be maximum cash out amounts and there are almost always requirements for how many times you must wager both the bonus and the deposit amount before requesting a payout.
Most online casinos also have a limit on the amount you can cash out per week.
Speaking of making a withdrawal, most online casinos will require documentation proving you say you are who you claim and you live where you claim before approving your first cash out. This is usually covered in the general terms and conditions. The best bet is to just assume that a cash out request is going to be slow until a casino has proven otherwise.